Refund policy

RETURN & REFUND POLICY

At ZAVUNI, we want you to be satisfied with your purchase. If you're not happy with your order, you may request a return within 30 days of receiving your item.

RETURN ELIGIBILITY

To be eligible for a return:

  • Your return must be requested within 30 days of delivery.

  • The item must be unused, unworn, and in the same condition in which you received it.

  • The item must include its original packaging, tags, and accessories, if applicable.

  • You must provide your order number or proof of purchase.

Items that are used, worn, damaged after delivery, or returned without their original packaging may not be eligible for a refund.

HOW TO START A RETURN

To request a return, Contact us with the subject line “Return Request.”

Please include:

  • Your full name

  • Your order number

  • The item(s) you would like to return

  • Your reason for the return

  • Photos of the item if it arrived damaged, defective, or incorrect

Please do not send your item back before contacting us.

If your return is approved, our support team will provide you with return instructions and the appropriate return address.

RETURN SHIPPING

Unless your item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

Original shipping charges, if applicable, are non-refundable.

ZAVUNI is not responsible for returned packages that are lost or damaged during return shipping. We recommend using a trackable shipping service.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your item is damaged, defective, or you received the wrong item, contact us as soon as possible.

Include your order number and clear photos showing the issue so our team can review your request.

If we determine that the item arrived damaged, defective, or incorrect, we will work with you to provide an appropriate resolution.

NON-RETURNABLE ITEMS

Certain items may not be eligible for return, including:

  • Items that have been used, worn, washed, or altered

  • Items damaged after delivery

  • Gift cards

  • Final sale or clearance items when clearly marked as non-returnable

  • Personalized or custom-made products

  • Items that cannot be returned for hygiene or safety reasons once opened or used

If you're unsure whether your item is eligible for return, contact us before sending it back.

REFUNDS

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow additional time for your bank, credit card company, or payment provider to process and post the refund to your account.

EXCHANGES

If you need a different item, size, or variation, please contact us

Exchange availability depends on current inventory.

ORDER CANCELLATIONS

We begin processing orders as quickly as possible.

If you need to cancel your order, contact us as soon as possible after placing your order.

We cannot guarantee that an order can be canceled or changed once it has entered processing or has been shipped.

If your order has already shipped, you may request a return after receiving it, subject to this Return & Refund Policy.

WRONG SHIPPING ADDRESS

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you entered an incorrect address, contact us as soon as possible.

We will do our best to update your information before the order ships, but we cannot guarantee that changes can be made once an order has entered processing or has been shipped.

CONTACT US

If you have questions about a return, refund, or your order, please contact us!

ZAVUNI
Website: zavuni.com